What usually goes which way
The fault matters more than the brand. Here's how common washer problems tend to fall, with the codes that point to them.
Small parts, long life left
- Won't drain: filter, hose or pump (LG OE)
- Won't fill: taps, inlet screens or valve (Samsung 4C)
- Door won't lock: latch or lock switch (LG DE)
- Won't spin up: load, feet or shock absorbers (LG UE)
- Leaks at the door: a torn door seal
Bigger parts
- Motor or control board faults (LG LE)
- A second fault turning up during the repair
- Parts that are hard to get for an older or less common model
The core of the machine
- Worn drum bearings: a roar on spin that gets louder over weeks
- A cracked outer tub
- Rust through the cabinet or the drum
- Several big faults at once on an older washer
Got a code or a symptom? Read it here.
The code libraryLoading the library…
Five questions that decide it
- How old is it, and how has it been?A washer that has run well and has one fault is a different call from one that has needed something every year. The serial number on the sticker often tells us its age.
- Is it one fault, or several?One worn part on a sound machine is a repair. A worn part plus a noisy drum plus rust is a different conversation.
- Can the part still be had?For most current models, yes. For an older or less common one, the tech checks by model number before you decide.
- Will a new one fit?Stacked 24 inch pairs in a condo closet are built to measure. A replacement has to fit the closet, the stacking kit and the door, and get up the elevator.
- What happens to the old one?In BC, large appliances can go to a Return-It drop-off for free, so replacing doesn't have to mean the landfill.
The fastest way to a straight answer
Text us a photo of the sticker and one line about what it's doing. The model tells us how it's built; the serial often tells us how old it is.
If you're in a condo
Replacing a stacked pair means a delivery, an elevator booking and often the strata's move-in rules. Repairing it means one visit. That doesn't make repair the right answer every time, but it's part of the sum. If your building wants paperwork, we send a strata insurance certificate, just ask.
What we do at the visit
We find the fault on your machine and show you what we found. Then we tell you straight: worth fixing, or time to replace. Nothing starts until you say yes.
Questions
Is a washer that won't drain worth fixing?
Usually. A drain fault is most often the pump filter, the hose or the drain pump: small parts on a machine that otherwise works.
Should I repair a washer with worn drum bearings?
Often not. On many front loaders the bearings sit in a sealed tub, so the repair means replacing the tub. The tech checks how yours is built and tells you before any work starts.
Will you tell me before you start?
Yes. We find the fault, then tell you straight, repair or replace, before any work starts. Nothing starts until you say yes.